Operations Officer - Signature Aviation, Manchester FBO
Fixed-term, maternity cover role
Who we are:
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
Signature Aviation has earned the "Great Place to Work" certification, and we’re proud of the positive and supportive culture we’ve built. Join us and be part of a team that is committed to providing outstanding service, creating memorable experiences for our valued guests.
Your new role:
As the first point of contact, you’ll greet guests and crews with a warm, friendly welcome and provide an exceptional level of customer care. Your role will involve offering concierge services such as booking hotel accommodations, arranging transportation or rental cars, coordinating catering, and managing customs appointments. You'll also assist with guest inquiries, special requests, billing matters, and general information about our services and local area.
We expect our team members to uphold the highest standards of safety and security. You’ll be trained to fully understand and comply with all safety procedures, airport authority regulations, and our internal health, safety, and environmental policies. In the event of any incidents, including near-misses or spills, you will be expected to report them promptly and assist in any investigations.
About you:
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
- Minimum of 18 years of age.
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- Must be able to exercise good judgment and follow directions/directives from supervisor/management.
- Ability to work accurately under pressure in a customer-facing, operational environment
- Excellent interpersonal skills for effective collaboration with team members and service to guests.
- IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
- Additional languages are desirable
- Must possess a valid and clean UK driving licence. Ability to drive manual and automatic vehicles is also essential.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
UK:
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking (no bus)!
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Enhanced Family Friendly Leave Policies