Customer Operations Officer - VIP Aviation
Edinburgh
Are you looking for an opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?
If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential.
Role Info:
Operations Officer - Customer Service / Flight Support - VIP Aviation
Edinburgh Airport
Competitive Salary & Benefits Package
Permanent - Full time
Who we are:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.
Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you'll be doing:
As Operations Officer you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft, including towing and fuelling.
As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.
About You:
- First and foremost - you know what an excellent customer experience looks like and you know how to deliver this
- Flexible - this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding - No room for egos here
- Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp’ with aircraft
- Ability to work accurately under pressure in an operational environment
- Excellent interpersonal skills
- Valid and clean driving licence
- IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
- You will be organised with a strong attention to detail
- Additional languages would be an advantage
- Previous experience with aviation, travel, luxury retail or hospitality would be advantageous
- HGV License would be desirable, otherwise you will be trained on this