Operations Officer - Ramp, Refuelling, Customer Service – VIP Aviation - East Midlands
Full time, Fixed-term contract
Salary starting from £29,000
Are you looking for an opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5-star experience to VIP Customers?
If you are reading this, you're likely to be an experienced aircraft Operations Officer who is quite possibly bored with their current gig or just intrigued by the idea of working for a private aviation FBO servicing the VIP traveller. Perhaps you already have experience in this field and have been waiting for a return? Either way, if you have experience in this area and you have the capacity to provide a world class customer experience we'd love to talk.
Role Info:
Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence
Who we are:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.
Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you'll be doing:
As an Operations Officer you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organisers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.
About You:
+ Previous experience within aviation in a similar role
+ Aircraft refuelling Experience (Desirable)
+ Ability to work accurately under pressure in an operational environment
+ Excellent customer service skills
+ Understanding of VIP customer expectations and proven anticipation of needs
+ Flexibility of start and finish times
+ Willingness to learn new skills, with full training provided
+ Excellent interpersonal skills
+ Qualifies to hold a full airport ID
+ IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc, with the ability to be trained on business-specific systems
+ HGV licence (Desirable)
+ Valid and clean driving licence
+ Serious about safety
+ Additional languages are desirable but not essential